“Really not happy at all with the additional delivery charge. It was clear when the driver read the address back to me that the address was in fact a jumbled up combination of 2 addresses. No common sense to look at his delivery addresses to see if anything didn't look right. Additionally the Director at Direct Stoves deemed it good customer service to pass on the complete redelivery charge on to me despite having just spent over £900 with their business. Not a very balanced decision in my opinion having worked as a manager in customer service for 40yrs, but there you go.”
