Hi John,
Thanks for your review.
We were sorry to hear of the issues experienced with your order, and sorry for any inconvenience to yourself and your customer.
Unfortunately, the delays were on the part of our supplier's depot, though our dispatch team had contacted them on each occasion to try and expedite delivery. We appreciate the opportunity to feed back to our supplier, so that we can continue to strive towards delivery of a 100% satisfactory experience.
In the event that we can offer any further advice or assistance, please don't hesitate to get back in touch.
Kind regards,
Direct Stoves & Fireplaces
“Great service initially from Direct Fireplaces (stoves) as they made the effort to ensure this was the correct part I required and contacted me to confirm. And hats off to Fireplace Warehouse for shipping the item free and punctually. I could not find another supplier of this item which is relatively small and light who would post to the Highlands free. Other companies looking for fifty pounds plus vat for shipping. Disgraceful. Happy customer, thanks Fireplace Warehouse.”
