Hi Patricia,
Thanks for your order and for your feedback. We were sorry to hear of the issue experienced with the stove in question.
We can see that our customer service team has been in contact with you to advise upon what is likely to be causing the problem and how to resolve this. Should the issue persist, we can see that they have requested a short video demonstrating this to customerservice@directstoves.com so that we can investigate this further.
Please don't hesitate to let us know if we can advise in the meantime.
Kind regards,
Direct Stoves & Fireplaces
Hi Peter,
Thanks for your review. It's good to hear that the wood burner has been installed and that you've found it easy to use.
Do let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
“Best burner I’ve ever bought and buying it through direct stoves was the easiest and best experience. The burner itself is lovely arrived on time on my chosen delivery date. Delivery man was most helpful delivering it to my door as it’s heavy. The burner is now in place and everyone who comes over cannot stop complimenting it. Haven’t had chance to set a burn init yet but can already tell it’s going to be lovely and warm. Thank you for the amazing experience”
“Not installed yet. Arrived with bottom protection tray hanging off but found nut that holds it on in the package. Easy to screw back on. Delivery was prompt and well managed, the pallet fitted through a standard gateway so asked driver to wheel the pallet near to my door. As to performance of the fire I don't know as not fitted. Quality of the stove looks spot on, neat, clean, and not a scratch on the stove from transportation. I like this stove to the simplistically of using it. I bought this stove to upgrade my previous fire and also to comply with new legislation of 2022.”
“Chose this stove online with Direct Stoves, hugely pleased when it arrived, looked solid and well built. Had it installed by a small company close to me in time for Christmas and it's been superb ever since. East to light and control, incredible heat output, easy to clean.”
