Hi Kenneth,
Thank you for your review. We are sorry to hear of any issue with the fire bricks.
There is the expectation that the fire bricks will begin to crack over time as they are designed to shield the metalwork of the stove from the heat inside the firebox, expanding and contracting with temperature changes. Usually this is a matter of wear and tear and entirely dependent on the frequency of use, whether suitable fuel has been used, etc. This being said, we do appreciate that the stove has not been in use for very long.
I have forwarded on this image to our customer service team and asked that this be followed up with the manufacturer. They will be in touch in due course to help resolve this issue.
If you have any questions in the meantime then we'd ask you to email customerservice@directstoves.com with your order information so that our team can assist further.
Kind regards,
Direct Stoves & Fireplaces
“Since installation stove only been on twice in these warmer months both times it performed really well, great looking stove, fits perfectly in my room and the heat output is excellent.”
“We couldn't be happier with the Helios 5 Compact Eco Stove. We picked it primarily for it's small depth, to fit our chimney space, but are now so happy that we did. It has a simple, unfussy shape which we love, but most importantly it performs brilliantly. We've been burning a coal/ wood combo and it burns beautifully, but also can be damped right down, to give a much slower and more economical fire. The airwash system really does keep the glass clean, unlike previous stoves we've had which promised this, but still blacked the glass quickly. It belts out plenty of heat and although we haven't reached the full cold of winter yet, based on what we've experienced so far, I feel confident that this little stove will keep us snuggy until next spring. Big thumbs up all round!”
