“Lovely stove but had to leave at front door for 3 hrs as delivery said couldn’t put in side door 78kg … had to pluck up the courage to ask a stranger walking dow the road to help me”
Hi Teresa,
Thanks for your review. It's great to hear that you've been impressed with the recently received stove.
As part of the one man delivery service that we offer, and as per the delivery information outlined on our website, the driver should transport the pallet as close to the property as is safe and possible. This would be providing level ground with no steep slopes or gravel driveways and is due to the weight and size of many items.
We do offer a two-man delivery service through the website for instances where assistance may be required in transporting the goods inside. We would also suggest that customers contact us for advice in terms of delivery where there may be concerns or queries.
This said, we appreciate your feedback and thanks again for your order.
Kind regards,
Direct Stoves & Fireplaces
