“My liner didn’t come as 7 meters it came at 6.8 meters so had to go get another from a shop and has been a nightmare trying to get my money bk still not refunded”
Hi Ben,
Thank you for your review. We are sorry to hear of the issue experienced.
We can see that our team had acknowledged receipt of the complaint and had asked for photos to demonstrate the problem, so that they could arrange collection and process a refund once the liner pack is back with the supplier. This is as per our usual returns/refund policy.
To date, we can't see that these have been received. If you are still in need of assistance from the Dispatch team then please contact returns@direct-fireplaces.com or phone 0161 516 5139 Option 2 and we'll be glad to advise further.
Kind regards,
Direct Stoves & Fireplaces
