“Excellent 5kw stove, bought as a replacement for a broken one. Brilliant price. Very very fast delivery and easy to fit (according to my Installer). Also great communication with Direct Stoves when I had a query. Great all around!”
Hi,
Thanks for your review.
It's encouraging to hear that you were impressed with our prices and delivery service, as well as the Derwent stove received.
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
“Very happy with stove however it would have been useful to know delivery was only to kerbside as I would have been able to arrange for someone to help to bring it into property.”
Hi,
Thanks for taking the time to provide feedback.
As part of the one man delivery service that we offer, and as you quite rightly mention, the driver will transport the pallet as close to the property as is safe and possible. This would be providing level ground with no steep slopes or gravel driveways, and would be due to the weight and size of many items.
We do try and make information regarding deliveries as clear as possible, and we are currently offering two-man delivery as a premium service for those who may have other requirements:
https://www.directstoves.com/delivery-information
This said, it's great to hear that you're happy with the stove received and we'd encourage you to let us know if we can offer any advice or assistance in future.
Kind regards,
Direct Stoves & Fireplaces
“Arrived promptly and well packaged, although we were not expecting it to be so heavy! We are very pleased with the look of this woodburner and have had a couple of small fires but will have to wait till the Autumn before we really put it to the test.
Overall very pleased with it. The only negative I can find so far is the rather flimsy, shallow ash tray, on the positive side the glove is a very welcome addition.”
