“I requested a Carbon Monoxide alarm that stood up. Wrong alarm sent which screws to the wall!
A lady was going to look into the matter and phone me back. Still waiting for this call ?”
Hi John,
Thank you for your review. We were sorry to hear of the issue experienced with this order.
We can see that our colleague called you back and left a voicemail message on the 12th January. If you are still in need of advice regarding our returns procedure, we would recommend contacting returns@direct-fireplaces.com with your order information.
Otherwise, don't hesitate to give us a call at your earliest convenience if we can offer any other help or advice.
Kind regards,
Direct Stoves & Fireplaces
