“Swift dispatch. Would have liked a better installation manual. Happy with the appearance. Now waiting to see if it does the business on a cold night!!”
Hi,
Thanks very much for your review. It's good to hear that you're happy with the look of your new stove and that the delivery was as quick as we've come to expect.
It's a shame to hear that you had concerns about the installation manual provided by the manufacturer, but we appreciate your feedback.
If you happen to need any advice or assistance regarding the use of your new stove, please feel free to give our team a call.
Kind regards,
Direct Stoves & Fireplaces
Hi,
Thanks for your kind review. It's great to hear that the stove has been fitted so quickly and that it's been in use.
If you happen to need anything else for your order then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
“Brilliant delivery men(put where I wanted it).and friendly.Haven’t fitted yet.Only grumble is that when I went to guarantee it the website was not secure so sent a letter!!”
Hi Jeanette,
Thanks for your feedback.
We're pleased to hear that you were so happy with your stove delivery. As you mention, our two man shipping option is fantastic for convenience, as the couriers are able to carry a stove into a room of your choosing.
This said, we're sorry to hear of the issue with one of our supplier's websites. We will of course take your comments on board, and we're glad to hear that you have made alternative arrangements in terms of registering the stove. This said, if we can do anything else to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
“Still waiting for the stove to be installed by our stove person but ordering from Stoves Direct was easy and accommodated a change of delivery date with no issues. Stove delivered well packaged and on time.”
Hi Jennifer,
Thank you for your very kind review.
We're very glad that you mentioned our competitive pricing and simple ordering process. We've worked hard to make our impressive range of stoves as accessible as we can and fortunately that has made it easy for customers to find the right appliance for their needs.
Thanks again for your feedback, and please do let us know if you happy to need anything else for your stove.
Kind regards,
Direct Stoves & Fireplaces
