Hi,
Thanks for your review.
We were sorry to hear of the issue reported with the original stove. We can see that our customer service team reported this issue to the supplier as soon as we were made aware of this, and that the supplier subsequently arranged delivery of the replacement item to yourself.
With this in mind, it's a shame to hear that you were not 100% satisfied with the service received. If we can offer any further advice or assistance then please don't hesitate to get in touch again.
Kind regards,
Direct Stoves & Fireplaces
