Hi Lynne,
Thank you for your review. We were sorry to hear of the issue experienced with the stove in question.
We can see that this problem was reported to our customer service team yesterday and that this has been raised with the supplier so that they can rectify this for you ASAP. If you do have any further concerns or queries in the meantime then don't hesitate to get back in touch.
Kind regards,
Direct Stoves & Fireplaces
