“We bought an ACR Woodpecker stove and cannot fault the service received or the basic price. Unfortunately despite various pictures on the Direct Stove website showing the stove with a silver handle, the stove was delivered with a black handle. We had to pay extra for a silver handle and it was not made clear at the time of purchase that it was an option”
Hi George,
Thanks for your review.
It's good to hear that you're impressed with the stove overall, though we're sorry to hear of any confusion regarding specifications. As you'll be aware, our sales team is always happy to help if there are any issues that need querying.
If we can advice further regarding any current or future orders, please do let us know,
Kind regards,
Direct Stoves & Fireplaces