“I wouldn't order from this company as made mistake twice and got the heavy stove dumped on path in street out my house and a very rude delivery man saying not my problem.. so if you live alone and have no one to help you at least get to your doorstep your left very distressed”
Hi Samantha,
Thank you for your review.
We are sorry to hear of any negative experience with the delivery. As per the information on our website: "the drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point".
We appreciate the inconvenience which this may cause which is why we try to inform customers as much as possible, and suggest contacting our Dispatch team ahead of ordering if you have any specific requirements.
Please let us know if there is anything else we can do to advise at this stage,
Kind regards,
Direct Stoves & Fireplaces
“Attractive, well made and efficient logburner, it suits our old fashioned brick fireplace and would suit a modern new-build just as well. It's a really lovely stove to use and feels sturdy and expensive. Good value for money and a fabulous feature.”
Hi,
Thanks again for your order and for taking the time to review your purchase.
It's fantastic to hear that you've been so impressed with the ACR Woodpecker WP4. As you mention, the Woodpecker range comes highly recommended for both modern and traditional properties because of its attractive minimalist style.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
“Lovely compact stove which fits my original Edwardian fire place perfectly! Gives off a good heat and is very satisfying to know I have some alternative heating to rely on.”
“Commissioned yesterday, had its first very small kindling fire today and very pleased with the controls, it retains the heat longer than expected so looking forward to a full burn with logs later tomorrow.
It's only a small log burner but can accept 300mm logs, it looks good, and we're pleased with it”
