“Nice looking stove. Very solid. Easy to put together but really needs two people. Smart finish. Arrived very well packed and clean. Very efficient. I have it in a large kitchen diner, north facing, in the Highlands to support existing radiators. Even in the very cold weather hardly needed to use the higher heat. Looks realistic although a few more logs would be good. This is not recommended by the maker. 5 star for the efficiency but have given 4 stars as it is a little noisy and as mentioned the log supply.”
Hi Valerie,
Thank you for your order and for your helpful feedback. It's good to hear that you've been enjoying your new electric stove.
If we can offer any further advice or assistance then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
“This stove is well worth the money , I’m so pleased I decided to pay the extra and get this one everyone thinks it’s a real log burning stove and a quiet surprised when I tell them it’s electric”
Hi,
Thanks for your review. We appreciate your having left such positive feedback despite the issues that appear to have been experienced with the delivery.
We would generally recommend that customers contact us ASAP if they happen to experience a problem with any given order, so that our dispatch and/or customer service team can assist as quickly as possible.
With this in mind, please don't hesitate to get in touch if there's anything else we can do for you. We'd really appreciate some more in-depth feedback so that we can continue to try and deliver the best possible service,
Kind regards,
Direct Stoves & Fireplaces
