“The service and delivery I had was very good and the fire looks as good as we hoped. It works well but the blue flame function has stopped working after approximately two weeks from installation.”
Hi Martin,
Thanks for your review. We're sorry to hear of the problem experienced with the fire received.
I can see that our customer service team has contacted the supplier in order to try and get this issue resolved ASAP. Once we have further information, we will be in touch to advise on a means of resolution.
This said, please accept our sincere apologies for the inconvenience; we're pleased to hear that you've been impressed by the fire and the service received overall. If we can do anything else to assist in the meantime then our customer service team will be happy to help.
Kind regards,
Direct Stoves & Fireplaces
