“I think the guy who sorted us out was Daniel who was spot on . My only complaint no one knows a service phone number for Dimplex and the warranty are trying to flog extended cover”
Hi Toby,
Thanks for your review.
We are delighted to hear that you are incredibly impressed with all facets of your order.
We would love to see your electric fire up and running with a follow up picture, to show off your purchase in style.
Kind regards,
Direct Stoves & Fireplaces
“I purchased a fireplace for a property I am refurbishing to provide an elderly resident with a secure home she can feel proud of. The combination of wood and stone is perfect for the property. The standard of customer service has been exemplary. I would definitely recommend this company on the basis of their products and the quality of their customer service.”
Hi John,
Thanks for your kind review.
We offer a wide range of quality fireplaces, and it's great to hear that our team was so helpful in recommending a combination that suited your needs. We'll be sure to pass on your compliments.
Your recommendation is greatly appreciated. Please don't hesitate to get in touch if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Hi Diane,
Thanks for your feedback. We were sorry to hear of the issue experienced with the recently received fireplace.
We can see that my colleagues in the customer service team have already been made aware of this problem and that we have contacted the supplier to find a resolution. We appreciate your patience in awaiting their response, but if you need any other advice or assistance in the meantime then let us know and we'll see what we can do to help.
Kind regards,
Direct Stoves & Fireplaces
“Orders handled efficiently throughout and I was kept informed of progress. A replacement part (needed because my installer damaged the original) was ordered and delivered on time. Highly recommended.”
