“The installation of our new gas fire was completed at the date and time agreed without any mess and with no problems. We are very satisfied and have no complaints - the job was completed in a very friendly and professoional way. One cannot really expect more.”
“Very pleased with it all. One thing that didn't get mentioned was having to have the fire on full for 30 minutes to heat the flu.
Looks really realistic. Thanks”
Hi Both,
Thanks for your review. It's good to hear that the installation all went well and that you're pleased with the realistic effect of the fire.
With any gas appliance in a conventional chimney, there will be a requirement to run the fire at a high heat setting until the flue has been warmed up. This is to ensure a proper draw and unhindered operation of the fire.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
“Showroom staff were very knowledgeable, explaining which type of fire would be suitable for our needs. The fitters were very courteous and cleaned up after themselves.”
Hi,
Thanks very much for your positive feedback.
It's fantastic to hear that our showroom team was so helpful in finding the right fire for your needs. It's also great to hear that you were impressed with the installation.
Please don't hesitate to let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
“Everyone involved from the salesman to the fitters was brilliant. Very professional and nothing too much trouble.
The fire and surround are fantastic and function just as we wanted them to.
All round score of 100%.”
Hi,
Thanks again for your order and for your kind review.
It's great to hear that you've been so impressed with the service received as well as our range of products. We'll be sure to pass on your compliments to our sales team and the installers!
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
