Hi Anthony,
Thanks for your review.
We're pleased to hear that you're impressed with the fire received, and sorry to hear of the issues in the installation and arrangement of the same.
Our suppliers do try and make any installation instructions as clear as possible, but we appreciate that this has not been your experience in this instance. If our customer service team can offer any help or advice then please do get in touch so that we can assist further.
Kind regards,
Direct Stoves & Fireplaces
“Great fire, but it has only 2 heat settings. For us it needs another setting so we can lower the heat. We have to keep turning it off. The fire we had before we could leave on a low setting.”
