Hi Carol,
Thank you for your review. We're sorry to hear that you weren't 100% satisfied with your order.
We can see that the supplier acknowledged that the fire was received damaged, and that after correspondence with our customer service team we arranged a collection and a full refund. This being said, we appreciate that this still would have been an inconvenience and your feedback will be of use in ensuring that we maintain the best possible products and services.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
