“Still waiting for a pho e call so we can collect the fire was told it would be available within 7 to days it has now been nearly a mouth
Look for to hearing from you
Ann Peach
07505662839”
Hi Ann,
Thanks again for your order.
We are sorry for the delay in receiving this item. As per the notes on the order, our colleague had given you a call on the 8/3/24 to advise that there had been a delay.
As was discussed at the time, this is now due into stock during week commencing 25/3/24 and our team will call you as soon as this has been received, to confirm availability for collection.
This being said, please do let us know if we can offer any other advice or assistance in the meantime.
Kind regards,
Direct Stoves & Fireplaces
Hi Kathy,
Thank you for your review. We were sorry to hear of the issue experienced with part of your order, as well as the delay in getting back to you.
We can see that our customer service team has been contacted regarding this matter and are currently looking into this issue with the supplier. This is so that we can feed back to you with an appropriate resolution.
This said, please accept our fervent apologies for the inconvenience. If you need any further help or advice in the meantime then please do contact us again so that we can assist.
Kind regards,
Direct Stoves & Fireplaces
