Hi Julie,
Thank you for your order and for your feedback.
We were sorry to hear of the delay in receiving the fire in question. We can see that there was an unforeseen delay in terms of supplier dispatch but that our team contacted you via email on the 5/1/24 to advise on the lead time for delivery.
If you still have any questions or concerns then please feel free to contact our Dispatch team and we'll be happy to advise further.
Kind regards,
Direct Stoves & Fireplaces
