Hi Marjorie,
Thanks for your review.
It's great to hear that you've been pleased with your purchase. As you mention, the Crystal Fires Gem is a very competitively priced fire designed for ease of use.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
“Bought a crystal gem gas fire easy to use web site to get exactly what I wanted one of the base coals was damaged when we opened the package emailed Direct fires they contacted the company who make the fire for a replacement it was delt with immediately great service”
Hi Sylvia,
Thank you for your review.
We were sorry to hear of the part that was damaged upon receipt, but we're glad that this was promptly resolved.
It's also great to hear that you found the website to be easy to use.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
