Hi Peter,
Thank you for your review. We're sorry for any inconvenience relating to the part in question.
We can see from notes on this order that these issue were reported to the supplier and we have been awaiting a lead time for a prospective replacement.
The customer service team has chased this and have let us know that they will be contacting you very shortly. If we can offer any assistance in the meantime then please let us know and we'll be happy to advise.
Kind regards,
Direct Stoves & Fireplaces
