“Direct Fireplaces were not the cheapest on line but I am so glad that I bought from them. I had a cosmetic defect with my fire. They arranged a replacement that was delivered within 48 hours on a Satuday morning at no cost. To me you only find out how good a company is when something goes wrong. The service is second to none.”
Hi Bernard,
Thanks for your kind review. We were sorry to hear of the problem experienced with the new fire, but we're pleased that our customer service team and the supplier were able to get this rectified for you ASAP.
If we can offer any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
