“I love the fireplace BUT what about some proper instructions on how to instal it properly. I don't think this has been fitted correctly and looks awful - sorry not your fault, I know, but it would help if I had known how to fit it then I would have been able to tell the supposed 'fitter' how to do it.”
Hi Lynda,
Thanks for your feedback. We're glad to hear that you've been enjoying the fireplace received.
I am however sorry to hear of the issues experienced with the installation. If you do require help or advice from our customer service team then I'd recommend getting in touch and we'll see what we can do.
Kind regards,
Direct Stoves & Fireplaces
