“Unfortunately due to a technical error with the people printers servers the printing was delayed and we were informed that the printing would not be delivered until after our wedding. We contacted the company and arranged to have a wedding guest collect the order directly from the printing house so that it would arrive on time. Initially we were delighted as our guest collected our labelled packages from the printers the day before the wedding. To our horror when we opened our wedding seating plan on the morning of the wedding we found that the tube labeled with our name contained a massive menu for cafe rather than our seating plan. We were very disappointed that our printing was delayed in the first instance and in the second that we were issued with the wrong item and have not had any correspondence with the company since. Thankfully our hotel printed out the seating plan on individual a4 sheets .”
Good afternoon Naoise,
I hope you are well.
I am getting in touch today regarding your recent order and the review you have left us detailing the problems you encountered.
I have just tried to give you a call and have left a message with you call screening service.
Apologies for the issues with this order, I did just want to have a quick to chat to help with this and hopefully provide you with some sort of resolution. I understand that that order was for you wedding and that reprinting would not be useful for you now, but I can hopefully have the effected parts of the order refunded for you instead.
Could you please come back to me when you are free, either by return email or by calling 01 447 5306 during our office hours 9am to 5:30pm.
I look forward to hearing from you and providing any resolution I can for you.
Kind regards,
Ian
DigitalPrintingIreland.ie
