“After my order was wrong I ordered two different cakes and had two of the same !!! and I contacted them straight away to get it sorted I didn’t hear from customer services until the day after later afternoon when it was too late as the birthday has passed ! I was asked to send pictures so I did as I been made to feel like a liar and the customer service was in no way professional the way they talk by email : the reply was :” Hi So sorry can you send a photo?
Martin - Sales & Customer Service Manager
www.dessertsdeliveredbakery.co.uk
Then I did and asked for a refund as I had the wrong cake delivered and no customer services to sort it out and this is what I have had next :” Hi so sorry for this shall i refund some money back?
Martin - Sales & Customer Service Manager
Which I reply yes but that the whole cake should be refunded ! Then to that he replied :
“Hi you would need to return the cake for a full refund as stated in our terms
Thanks
Which the fact it wasn’t my fault that I tried to sort it 5 min after receiving the delivery and noticing something was not right so emailed straight away as the only way you can get hold of customer services with a promise of a reply within 5 hrs which wasn’t honoured ! I also left several message on messenger !
I DO NOT RECOMMEND THIS COMPANY ! Although cake are nice they aren’t cheap and when u buy two totalling £75 and the order is wrong u only offered £10 back with really back customer services it’s chocking!! So they mess up ! The birthday person was really disappointed and I get a £10 back and asked to return the cake if I want a full refund!! JOKE. Just so everyone aware this is my feedback and review!”
“Absolutely delicious cake, everyone thought it was one of the best cakes they had had. Would definitely recommend. Fast service and really well packaged. Need another celebration so I can order another one!”
“A beautiful looking cake - exactly as advertised. The cake, icing and ferrero rocher chocolates topping was all superb. Everyone loved it. Will definitely recommend this cake and order again from Desserts Delivered Bakery in the future. It was also delivered on time and very securely packed. Thank you.”
