“Online experience was awful. A simple task of buying a £40 gift voucher for a friend was horrendous. Only 2 £10 vouchers showed up in my friends email. Took away the nicest of the gift by having to check how much she got, then did she get the rest etc.
no explanation no real apology. Will never do this again & would not recommend”
Hi Karen, we're truly sorry for the frustration and disappointment you experienced. Gifting should be seamless, and we understand how this situation took away from that. We can see that our team has been in touch to resolve the issue, but we sincerely regret the inconvenience caused. Your feedback is invaluable, and we’ll be taking it into account to improve our process. If there's anything more we can do, please don’t hesitate to reach out.
Hi Jacqueline, thank you for your review. That’s awesome to hear! Dermalogica has some fantastic products. We look forward to assisting you in the future :)
Posted 2 months ago
Hi Jacquline, thanks for your review! We are so happy to hear you are happy with your experience.
“Their system to send doesn’t work properly
Read all the reviews
Checked spam
Has to context them twice to get codes manually
My partner spends £100’s a month with you. Sort it out!!”
Hi Graeme, thank you for your review. We are deeply sorry to learn that you experienced issues while trying to receive the gift codes. I see that a member of our customer service team was able to assist you. I will ensure this information is passed on to our digital team so they can investigate the issue and prevent it from happening in the future. We sincerely apologise for any inconvenience this has caused.
“Unfortunately I didn’t received my gift card I purchased till 8 days later. Customer service take 3-5 working days to reply to emails. Had to purchase another gift on end. Very disappointing.”
Hi, We have reached out to our Ecommerce Team; they have confimed they reached out to you regarding this. Please if you could check your inbox as well as your junk/spam folder.
Hi,
We can see that your E-gift card was sent to directly to the email address you provided on your order, and it was redeemed on the 19th April. We hope they are enjoying their new products!
Thank you for your review. If you require any further assistance please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.
“The digital card itself is good what was poor was I paid for it to be emailed to my wife on Xmas day, she never received it, had to phone customer services a few times to get the issue resolved and eventually I was emailed the code of the card for my wife to use. A bit annoyed by the fact it was a wee surprise extra gift and I had to ask my wife if she had got it on Xmas day, read a few other reviews and this seems to be a problem with people not receiving email gift cards. Wife loves Dermalogica products but in future I think I will just purchase the gift card to be sent rather than emailed to save disappointment”
Thank you for your review. We were disappointed that you have had this experience with the digital gift card and shall pass your feedback onto the relevant Ecom management.
