“Due to issue with order, this was not sent with rest of my order, so I've not had proper chance to use & see if it has desired effects! What I will say is customer service experience was terrible...this was missing from my order despite emailing about it straight away I had to chase a response...while they said they would send product out they used wording their email to suggest I was a liar...not impressed! I have used their products in tge past but usually through 3rd party sellers but decided to home direct to them on this occasion...really wish I hadn't! That said I will leave updated review once I have been using the product for a few weeks!”
Hello,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with your order and, in particular, the delay in resolving the issue with the missing product. We genuinely value your previous custom and are disappointed that your first direct experience with us did not reflect the standard of service we strive to provide. Your comments have been noted and will be shared with the relevant team so we can learn from what happened and improve our communication and service going forward.
Once you’ve had the opportunity to use the product properly, we hope you’ll be happy with the results. Thank you again for giving us the opportunity to put this right.
Hi Ann Marie, Thank you for sharing your experience so far with our smart response serum! Please reach out to our professional skin therapists on our live chat if you require assistance with our products!
Hi there,
Thank you for your 5-star review! We’re really glad Smart Response Serum 30ml is a must-have and that your skin looks amazing, especially with sensitive skin.
“My go to serum now is this Smart Response Serum. It covers all of my skin's requirements, firming, fine lines, tightens pores and improves the overall texture and look of my skin.
Well worth paying that little bit more.”
Hey Janice, thanks for another 5 star review! We are so happy to hear that you're now enjoying our Smart Response Serum and that its working for all areas of your skin!
Hi Jutta, thank you for your review. We would love to hear your feedback once you have used this product more. If you need any further assistance, please reach out to our professional skin therapists via our live chat directly on the Dermalogica website.
Hiya, Thank you for your review, we're so glad you're enjoying our Smart Response Serum and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
“My new favourite serum from Dermalogica, I’ve used the banking serum which I will stop using and the retinol which I still use. Smart response is really good as it tightens, lifts and brightens. My skin looks and feels better after only 2 weeks of using twice a day.
I would definitely recommend it”
Hi Janice, Thank you for your review, we're so glad you're enjoying our Smart Response Serum and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
Hi Beverley, Thank you for your review, we're so glad you're enjoying our Smart Response Serum and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
