“The pre cleanse smells lovely it felt good on the skin and worked well with the microfoliant. The cleaning gel works well, cleans without drying my skin. The skin smoothing cream moisturises well, and doesn't effect my make up. Product very expensive but you only need to use a tiny amount I have tried cheaper and always had to compromise, well worth the investment if you can afford.”
Hello, thank you for sharing your experience! 🌸 We're thrilled to hear that you enjoyed the pre-cleanse and microfoliant combination, and that the special cleansing gel effectively cleans without drying your skin. It's great to know that the skin smoothing cream moisturises well and doesn't affect your makeup.
We understand that the products are an investment, but we're glad you find them worth it due to their effectiveness and the small amount needed for each use. Your feedback is invaluable and much appreciated! 💖
Hello, thank you for your feedback! 🌟 We're thrilled to hear that you've already noticed a difference in your skin. We understand that the price might seem high for the size, but we assure you that our product is formulated with high-quality ingredients to deliver the best results. Your satisfaction is our priority, and we appreciate your support!
Hi Gillian, thank you for your honest review. Its great to hear you are enjoying the products. If you need further assistance on product recommendations, please reach out to a professional skin therapist either in person or via our live chat function on our official website.
“It’s great. But, the sizing is misleading. With such a good product, don’t disappoint by hiding sizing in your images (yea you give ml, but still shockingly small when it arrives!). Previous such customer comments have your reply ‘you can get a refund if not happy’…again, that level of customer service is poor. Do I like the products Yes, for the quantity of times I’ve been able to use them. Sorry. I don’t recommend this trial kit is purchased however.”
Hello Elizabeth, thank you for your honest feedback. 🌟 We're glad to hear you like the product itself, but we're sorry to hear about your disappointment with the sizing and customer service. We understand how frustrating it can be when expectations aren't met.
We'll take your comments on board and work to improve our product descriptions and customer service responses. Your insights are invaluable in helping us enhance our offerings and ensure a better experience for everyone. If there's anything else we can do to assist you, please let us know at ecomcustomerservice@dermalogica.com. Thank you for taking the time to share your thoughts!
“I had recently read some glowing reviews of the daily microfoliant, which I thought I'd try, but when I saw this little kit at a discount, I bought this...it's always a neat way to try out products. I'm afraid I was rather underwhelmed. I don't really understand the pre-cleanse: it doesn't shift eye make-up at all. The face wash is okay...lathers up quite well, but don't find it any better or worse than anything else I've got/tried. Similarly, the microfoliant...which was my key product...is okay, but I can't really see any difference in my skin (Body Shop do a better one, in my opinion). The moisturiser is just a moisturiser. All lovely to try, but I'm not sure any of them have found a place in my 'repurchase' list.”
Hi Cathy, thank you for sharing your detailed experience with the trial kit. 🌟 It's always helpful to hear honest feedback from users.
It's disappointing to hear that the pre-cleanse didn't work well for removing eye makeup and that the other products didn't stand out for you. Trying out new products can be hit or miss, and it's understandable that you were underwhelmed, especially after reading glowing reviews.
It's great that you gave the kit a try, even if it didn't make it to your repurchase list. If you ever need any recommendations for products more suitable to your skin type and skin concerns, please reach out to one of our professional skin therapists either in person or via our live chat function on the website.
Thank you again for your feedback. It helps us improve and better serve our customers. 😊
Hello, That's wonderful to hear! Dermalogica products are designed to provide excellent skincare results. If you have any favorites or need recommendations, feel free to ask! 😊
Hello Joyce, thank you for sharing your experience! We’re thrilled to hear that our product feels lovely on your skin and absorbs easily. It’s always wonderful to know that our customers are enjoying the benefits. 😊
