Dear Vivien, thank you review. We are sorry to hear you have had a bad experience with your order.
I can see customer service replied to your email and issued a new new order the day after you contacted them regarding the issue. The order appears to have been despatched and received on the same day.
Please kindly contact cusomter service at ecomcustomerservice@dermalogica.com if you experience any further issue.
Thank you for your review, I'm glad you are enjoying the intensive moisture balance moisturiser. It certainly is a beautiful cream, with BioReplenish complex its fantastic at supporting the skins barrier recovery.
