“Ordered this by mistake and did not realise until I had removed the silver tab and applied the moisturiser. Do not like the consistency of this moisturiser compared to regular purchase. Really disappointed.”
Hi Carol, I'm sorry to hear about your experience. We understand how frustrating it can be to receive a product that doesn't meet your expectations. Since you purchased within the last 30 days, you can return the product for a full refund and reorder the correct moisturiser, the Skin Smoothing Cream.
Please head to our website and scroll to the bottom of the page to find the free return portal. Follow the instructions there, and our customer service team will be happy to assist you with the return or exchange. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please reach out to our customer service team at ecomcustomerservice@dermalogica.com
“This moisturizer is perfect for use day and night through the Winter months. My skin feels supple and hydrated despite the drying effects of central heating and cold winter winds.”
“I love this cream, it's really helped my skin feel soft and it's non greasy and non perfumed as my skin is quite sensitive. I am on my third bottle and I have used this on my hands in the winter months. It is on the more expensive side however I would highly recommend as its brilliant.”
Hi Helen, thank you for your review! We are so glad that you're consistently loving our Intensive Moisture Balance and that you would recommend it to others! If you require any advice on the best products for your skin, please feel free to reach out to our professional skin therapists via live chat on our website!
Hi, thank you for your review. I am sorry to hear your order never arrived. Please do reach out to our Ecommerce Team who will be happy to assist you. ecomcustomerservice@dermalogica.com
“I love using the intensive Moisturiser, it leaves my skin feeling well hydrated and soft. I also love how it is not a thick or heavy cream that sits on top of your skin. This moisturiser is light and penetrates deep into my skin. I definitely recommend this moisturiser for those needing an extra hydrating boost.”
