Hi Annette, I'm truly sorry to hear about your experience with our product. Your feedback is very important to us. We recommend discontinuing use immediately and consulting with a GP or medical professional if the irritation persists.
I noticed you purchased this recently. Did you know you can return the product for a full refund? Please visit our official website and follow the instructions on our returns portal, provided it's within the 30-day window. If you need any further assistance, feel free to reach out to our customer service team at ecomcustomerservice@dermalogica.com.
“I bought two small containers at first when I bought larger ones for my daughter and son, because they said it is the best gentle cleanser and I’d benefit using it on my sensitive skin. They were right! It’s outstandingly good even though it’s expensive!”
Hello, thank you so much for your fabulous 5* review! It really means a lot to us!! It's wonderful to hear that your daughter and son recommended the gentle cleanser and that it has worked so well for your sensitive skin. We're delighted that you find it outstandingly good.
“I was hesitant to buy this a year ago because of the price but I gave it a go and well here I am reviewing a product that properly worked. Never going back to any cleanser ever. Have been an acne prone skin ever since due to my PCOS and when I tell you this cleanser helped me. When I say goodbye acne, I literally said goodbye as in the grave it does not strip my natural oils, not skin tightening after wash, no fragrance. Chef’s kiss. I am on my 4th bottle now opted for a pump on my last so I can just buy the refill. Love this so much!”
Hi Shar, so glad to hear this cleanser has been a game-changer for you! Finding a product that truly works for your skin—especially with acne-prone skin due to PCOS—is no small feat. Love that you’re using the refill option too. Thank you for sharing your experience!
Hi Lynda, thank for letting us know. We are sorry to hear that you have experienced this! Please reach out to us at ecomcustomerservice@dermalogica.com so we can arrange a resolution for you.
Hiya, Thank you for your review, we're so glad you're enjoying our Special Cleansing Gel and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
Hi Emma, Thank you for your review, we're so glad you're enjoying our Special Cleansing Gel and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
