“We were very disappointed during half term to find that although most of the pool areas were open, the shallow area was still closed meaning young school children from about 4-7 are out of their depth almost everywhere when they are able to visit. It would be so good for them to have some area where they touch the floor at weekends and half terms. On our previous visit at a weekend, only the main pool and hot tub were open. It is so sad to see a lovely 'learner pool' which is not available for young children to play in - only to have paid lessons. My advice if you wish to visit is to find out which sections of the pool are open that day. It would also be fair to be warned of closed areas at the time of booking.”
“I feel sad for having to write this review, we had many years of great times with the kids at Taro before the pandemic. After many disappointing visits in the last year, mainly due to sessions being cut short or the vortex and slide either not being open or only open for a short period of time.
During our recent visit, although lifeguards were around, we were let in nearly 5 minutes late. Our session was also ended 5 mins early. Not only that, the vortex was only open for 15 minutes and opened and shut early. The same happened with the slide, 15 minutes, it closed 45 mins past the hour, with only about 10-15 people left on it. There were also plenty of staff available.
The receptionist was shocked when I told them about it and when I mentioned about the booking system and amount of time in the pool (50 mins), they explained that the management like the booking system as it allows them to get more people in through the door each day!
While I appreciate their honesty, I feel disgusted that the people managing the pool are more concerned with money than giving customers what they want. We used to spend a few hours at a time, pre-pandemic, but 50-60 minutes pool time is pathetic value for money. Considering it takes us 40 minutes to get there, it's no longer an option and my kids and I are very upset about not visiting again.
Coupled with all of this, trying to get a changing room while up to 100 people all change at once is a nightmare, especially with limited family changing facilities. This was never an issue before as visits were more evenly spread.
There is also a complete lack of covid safe procedures as everyone is crammed in to the showers and changing rooms, all at the same time. Ridiculous.
I had always led to believe that the booking system was in place to restrict numbers due to covid, but now understanding that it is to make more money, we cannot support this venue any more, especially as there are better value fun pools elsewhere. What a shame.”
“Both kids sge 3 & 10 loved it, much warmer than our local everyone active (although still on the cool side) had a cool Vortex part that pushes the kids round in circles, baby part, baby slide, sprinklers and flume slide. Only downside is paying for family watersides session for 1 hour and they only opened it for half of the session. (Vortex for first half, flume for second)”
