Thank you for leaving us a review, Stephen. It is always a pleasure. Glad you love our product and glad we can always be of help. We look forward to hearing from you again soon.
“The timber is as good as ever, and would normally justify a 4 or 5 star rating.
However, I have already phoned to advise that the pallet had been seriously damaged in transit, with several struts and the pallet base broken or cracked, which meant it was very difficult to take off the delivery lorry and move into our garage, where it remains a little unsafe, unless it is unloaded very carefully and cautiously, which I shall do! The lorry driver was very helpful indeed and very careful, and did arrive with an electric pallet truck which is essential for us, and without it I would have rejected the pallet in its broken state.
I have revised this review to 4 stars on the basis that the service and the product was exemplary, but this does not remove the concern about the significant damage done to the pallet in transit, which very nearly rendered it undeliverable.
I trust greater care will be taken in future with pallet deliveries where there is such great weight involved.”
“Pallet delivery on time as usual - driver very helpful in placing pallet at end of driveway.
Oak logs slightly larger than expected and burn more slowly compared to ash.”
Thank you for leaving us a review. We are glad to hear you are pleased with the product and the service and we look forward to hearing from you again soon.
“No problem with the logs at all, well packaged. I did however request they be put in the garage.which they were not.
Luckily our builder had a trolley nearby so he moved them for us...”
Thank you for leaving us this review, David. Apologies that your delivery instructions were not followed - we use a third party delivery company and should we have known, we'd have got the crate moved for you! We are, however, pleased you're happy with the logs you received. We look forward to hearing from you again soon!
