How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Helpful and friendly”

Helpful Report

Posted 5 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“As i am new to Coolcare I have been using the Support Desk a lot.. They are always patient and kind despite my (probably) very stupid questions. They are helpful and knowledgeable and the one time they couldn't answer it right away they came back to me later in the day with the answer. A very helpful service.. Thank you.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback - we really appreciate you taking the time. We're delighted you are pleased with our service. With best wishes from the Coolcare team.

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“very quick and helpful”

Helpful Report

Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. With best wishes from, The CoolCare Team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful when needed”

Helpful Report

Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 6 months ago

Thanks for your feedback - we really appreciate it. Best wishes from the CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Great help and she was very knowledgable about the system.”

Helpful Report

Posted 6 months ago

Thanks so much for your feedback - we really appreciate it Best wishes from the CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very friendly, patient, quick to respond with good knowledge. In many years of dealing with support/helpdesks CoolCare has surpassed anything I've expeienced before.”

Helpful Report

Posted 6 months ago

Thanks so much for your feedback Chris - we really do appreciate you taking the time. We're really glad that you are pleased with the CoolCare service - that is something that is really important to us. Best wishes from The CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

“Sarah was great”

Helpful Report

Posted 6 months ago

Thanks for taking the time to feedback Melanie - we really appreciate it. Best wishes from the CoolCare team

Posted 6 months ago

Support Desk Reviews