How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“quick to respond to my request and assisted with halpful information”

Posted 2 months ago

Thanks so much for your review - we really appreciate you taking the time to let us know what you think of our service - thank you! Best wishes from The CoolCare team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Thanks for your review - we really appreciate you taking the time Best wishes from The CoolCare team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Helped me resolve my problem quickly”

Helpful Report

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful, resulting in my error being rectified”

Helpful Report

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Cool are I found fantastic when first set up Then!…. I couldn’t get into it, it didn’t recognise my info So……. Very disappointing”

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Posted 3 months ago

Thanks for your message we will come back to you directly with more information Regards The CoolCare Team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

“LAST TIME I TRIED TO GET SOMEONE TO HELP THE STAFF JUST REFER YOU BACK TO THE HANDBOOK ALL THE TIME SOMETIMES ITS NICE TO SPEAK TO AN AGENT”

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Posted 3 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Taken time to explain solution.”

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Posted 3 months ago

Thank you so much for your review - it's very much appreciated. Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“This was a very helpful session, which I picked up due to clear instruction.”

Helpful Report

Posted 3 months ago

Thanks so much for taking the time to let us know what you thought about our service - its very much appreciated. Best wishes from The CoolCare team

Posted 3 months ago

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