Support Desk Reviews

4.7 Rating 451 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very good response and quickly fixed the issue”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The online chat support is fantastic. The wait time is low and the technicians are great.”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fantastic support and good communications but lately had a lot of issues”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Ben was brilliant, helped quickly and sorted the problem. Ben kept me up to date with how the issue was being solved.”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent response from CoolCare, I would highly recomend”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Solved problem but told I would get a call when fixed but did not hear anything. I tried Cool Care myself.”

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Posted 3 years ago

Hi, thanks for the feedback, great to hear that we were able to solve the problem for you. Please drop us an email to let us know which problem this was that you weren't notified of the fix for and we'll improve our processes to ensure this always happens in future. Quote the reference: product_review-5744236 Kind Regards, Leigh Ellis Technical Director

Posted 3 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I emailed for certain reports and within minutes they were sent to me by Matt , who is so knowledgeable and helpful Matt is an extremely important asset to Coolcare”

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Posted 3 years ago