Support Desk Reviews

4.7 Rating 451 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“No definite answer given on the system and have been waiting for a reply for around 4 weeks. Not happy with the service so far being a new customer.”

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Posted 3 years ago

Thank you for your review. We are so sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@Coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Long time user of CC3 just migrated to CC4, which brought problems of all sorts.The very best thing for me - was the help and support I received from Ben Mann. He was incredibly patient, supportive, professional and knowledgeable. He pitched his support perfectly. I cannot thank him enough. After quite a few problems, it was his tenacity that enabled me to get my financials into Sage. Thank you Ben.”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fast and efficient service with a friendly phone call to apologise and check all now okay”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent service.”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I felt like I had been palmed off.”

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Posted 3 years ago

Hello Susan, Thanks you for taking the time to leave this review. On this occasion we acknowledge that our internal communication processes did not meet our usual high standards. Therefore, we apologise if this caused you to have a less than positive experience of our team. As discussed in our phone call, we have spoken with the team member in question and clarified expectations on how calls such as yours should be handled in future. All the best, The CoolCare Team.

Posted 3 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“All resolved, thank you”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“It was a very prompt problems solved”

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Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Matt Dykes was very supportive in answering my query and providing the information I needed so quickly. Great service received from him.”

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Posted 3 years ago