Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I logged a call with support Tuesday morning CC29339 - I had no updates throughout the day and received two emails Wednesday PM that the case had been closed - again with no updates of the resolution. I raised the queries for all of the homes - I need to give updates to them regularly when this is a company wide problem.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We have reviewed your ticket and can see that a response was provided directly to you at 04:49 PM yesterday and welcomed you to recontact if you needed anything further. From your message above, we are unsure if you have received this email but we can happily provide a copy if needed. The query raised initially highlighted the need for a member of our Development Team to make some minor adjustments to the software, which were carried out and all should now be resolved. If you require further assistance please contact us at Customer.Success@CoolCare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“the assistant was helpful and immediate with my requests”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Benjamin was wonderful in assisting me with my query. He was quick and efficient and the problem was solved.”

Helpful Report

Posted 2 years ago

Thank you for your review! We are pleased that your query was resolved efficiently and thank you for taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. Should you need anything further, please do not hesitate to contact us! With Best Wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Prompt answer and quick delivery”

Helpful Report

Posted 2 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us and have kindly forwarded your comments about our timeliness. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Nothing was answered. I am still waiting for a reply.”

Helpful Report

Posted 2 years ago

Thank you for your review. Please note that we have provided feedback to your queries previously via email. If you would like to speak to us about this communication, please feel free to contact Customer.Success@CoolCare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very prompt with returning my call and sorting out the issue”

Helpful Report

Posted 2 years ago

Thank you for your review, Sarah! We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I really like the layout, Its is easy to navigate and its so handy to have access to the live chat”

Helpful Report

Posted 2 years ago

Thank you for your review! We love hearing from our customers and especially when it is feedback that we have made improvements that you find easier! We always aim to please! We want all our customers to embrace the benefits of CoolCare4 and the enhancements within. Very grateful to you for giving feedback! Thanks again. With best wishes from, The CoolCare Team

Posted 2 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Had an ongoing problem with exporting files into Sage. Ben was able to remote access and was identified the problem was with Sage. I had previously contacted Sage about this problem and they had just passed it back to coolcare. Ben had a good understanding of Sage and amended my Sage files and sorted the problem out. Whilst talking to him I mentioned 2 other problems we had been experiencing, Ben sorted these also. First-class service Ben”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on both our product and service at CoolCare. We're so pleased you are happy with the service you have received from Ben, we are very lucky to have him as part of our dynamic team! Appreciate your feedback. With best wishes from, The CoolCare Team

Posted 2 years ago

Support Desk Reviews