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Support Desk Reviews

4.7 Rating 452 Reviews
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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
Helpful Report
Posted 1 year ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass your rating on to the team and thank you very much for your feedback
Posted 1 year ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Any problems I have are soon sorted with the support desk. Shout out to Ben who today also showed an excellent understanding of Sage, much more helpful than Sage support itself. Thanks Ben”
Helpful Report
Posted 1 year ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team (especially Ben) and thank you very much for your feedback
Posted 1 year ago
Alison Gillespie
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“The team were great but disappointed the designers did not take on my suggestions for improving the waiting list research idea I put to them.”
Helpful Report
Posted 1 year ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. Your feedback forms part of our product intelligence gathering process. CoolCare is constantly updating our software and we listen to all feedback received from customers on possible development to enhance the software to help us evolve the product. When you submit feedback, the Product Team takes this information and reviews it against current priorities, taking into account the number of customers requesting it and the value it will add to the software’s capability and wider market needs. If it is something CoolCare will consider doing, it is added into its future development pipeline. CoolCare does not commit to this development or when it will be completed, as priorities remain under constant review but this vital information you provide us with, alongside other customer feedback and our own market intelligence, helps us ensure we are always delivering the most valuable development to the widest section of customers first. You will, however, be notified if your feedback is incorporated in a software update. With best wishes from, The CoolCare Team
Posted 1 year ago
Tracey Kipling
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Problem solved as quickly as possible”
Helpful Report
Posted 1 year ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team and thank you very much for your feedback
Posted 1 year ago
Danielle Ballard
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Very informative and helpful”
Helpful Report
Posted 1 year ago
We really appreciate you making the time to review our service following your recent contact with our Support team. We will make sure your feedback is passed on to the team, thank you.
Posted 1 year ago
Alison Gillespie
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Always helpful and polite”
Helpful Report
Posted 1 year ago
We really appreciate you making the time to review our service following your recent contact with our Support team. We will make sure your feedback is passed on to the team, thank you.
Posted 1 year ago
Robert Hollyman
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“support desk has been excellent.”
Helpful Report
Posted 1 year ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team and thank you very much for your feedback
Posted 1 year ago
Janet Chapman
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Very helpful support from Matt, got straight back to us when he said he would and also sorted out another problem we had”
Helpful Report
Posted 2 years ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to Matt and the team and thank you very much for your feedback
Posted 2 years ago
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