How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Problem not resolved”

Helpful Report

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Replied and resolved my query quickly.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“This query did take a while to sort and I was passed to 3 different people for it. In conclusion I do feel that there should be a function on Coolcare to acknowledge staff who cannot cover a shift, therefore enabling these requests to be archived so we can see further requests to cover shifts.”

Helpful Report

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I used the online chat function. They were very quick to reply to my query, and gave me the answer I needed.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team responded quickly and were helpful. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Support helped me solve a problem with two members of staff and their positions”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sam is always very helpful and communicates well. Nothing is too small and I feel able to ask question even if they are not relevant to the training we are doing at the time.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy your queries are resolved to your satisfaction. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Did not resolve problem, given false information. I was informed one of my staff was booked on 2 shifts on different houses - she was not.”

Helpful Report

Posted 1 year ago

Support Desk Reviews