How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“They listened and acted on my concern, and e-mailed me a solution it would have been 5* of they had picked up the 'phone to me and it became a game of ping pong e-mail”

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Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful, Phill rang me in the end to explain”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support desk was good I just feel like there are no options to adapt for a big company like ourselves, I come with problems that aren't helping us and the reply every time is I'm the only one with that problem or we can't do anything for that. there's no flexibility and or adaptability to help us make the most of cool care. When I ask if it could be something that's looked into maybe for the future the response was there isn't an immediate need for this to be done and therefore my request is actually to be ignored as I'm only one person with the issue. Just feel that cool care is letting us down at the moment. I'm trying to make full use of cool care and I am finding this difficult, there are so many issues. so this is not down to the support desk but it's down to cool care not helping or not being able to help us with the issues I bring.”

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Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Impressive support, so easy and fixed my problem instantly, thank you”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

Thank you so much Julia - we really appreciate your feedback

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I have requested to have the dashboard (widgets) activated and they have not been activated.”

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Posted 1 year ago

Thank you for your review. We have investigated further and as advised by our agent, this is not something that we can activate for you. All the dashboards are already within the system and you will need to ask your internal system administrator to activate the dashboard for you, and provide you with access to the dashboard widgets to suit your role.

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Not flexible with your customer requirements, the frustrating issue is the information is on Coolcare but not accessible”

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Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. Your Customer Success Manager will contact you directly to understand further what information you are wanting to retrieve from the system.

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very quick at responding, and helpful”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

Thank you so much for your feedback - its very much appreciated

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Problem not resolved”

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Posted 1 year ago

Support Desk Reviews