How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 1 year ago

Thank you for your review! We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

Thank you so much, Alison, for your 5-star rating of Support Desk! We really appreciate it.

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

Thank you so much, Claire, for giving Support Desk a 5-star rating! Thank you for your support.

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Everything was sorted very quickly. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

Thank you so much Katherine for your 5-star rating on Support Desk! We really appreciate your comments and we're delighted to hear that everything was sorted quickly. Thank you!

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“My query was dealt with as quickly as it could be :)”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very quick at answering phone and informed me of issue and what to do”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fast response, very helpful”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I feel that most advisors on the support desk are helpful and courteous and assist you greatly in trying to resolve issues, however there is a couple of support staff that i have experienced are less helpful and their ultimate aim is to just get the ticket closed.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are providing appropriate training to the team to ensure our CoolCare mission to deliver a superb customer experience is delivered at all times as we continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

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