Support Desk Reviews

4.7 Rating 451 Reviews

Visit Product Page

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

Visit Product Page

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Emailed a question and got a fast efficient response.”

Helpful Report

Posted 11 months ago

Thank you so much, Susan, for the 5 star rating of our Support Desk team ! We're really glad you had a positive experience. We value customer feedback, and we're delighted you found our response fast and efficient. Thank you for your continued support!

Posted 11 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Dealt with my query very promptly.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of the Support Desk team. We are so pleased we were able to deal promptly with your query. We appreciate your continued support. Regards from The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you, Jean, for your 5 star rating of the Support Desk! We appreciate your feedback and that you deemed our service to be excellent. Thank you for your continued support. Regards The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent support and answered all my questions”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Nikki. We really appreciate your positive feedback about our support desk. It's great to hear that our team provided you with excellent support and answered all your questions. from The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

Thank you for your review Regards The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent response time, knowledgeable and if they can't sort the query there and then they update you”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star review, Melanie! We truly appreciate your kind words about our Support Desk, especially your comments about the excellent response time, knowledgeable team and how we ensure that your queries are always updated. Thanks The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support you give is second to none - I have always been really pleased with the help and efficiency you work to get the answers to the questions I require. Thank you”

Helpful Report

Posted 1 year ago

We really appreciate the 5 star rating that you have given the Support Desk. Thank you for your kind words and for your support! Regards The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Hi as a business we proactively requested what would happen over the daylight saving weekend, when I received the 'I think' message I asked the advisor to seek clarification, it was then confirmed that 13 hours would be recorded on sifts worked over this period. This message was communicated to our three sites. When it became apparent this was not the case I asked for clarification and was told no the message given was not correct, this error if not spotted would have resulted in a loss of pay for every employee that worked during this time. We sought advice however the advice given was not correct which is disappointing and reduces the trust we have in the advice we receive.”

Helpful Report

Posted 1 year ago

We're sorry you feel you've not received the best service from us. We will follow this up with you directly and be in touch very soon. Regards The CoolCare Team

Posted 1 year ago