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“Very helpful thank you”

Posted 10 months ago

Thank you so much for your 5-star rating. We appreciate your feedback and so pleased you found our services helpful. If you need any further assistance, please don't hesitate to get in touch. We are here to help! Best wishes from The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 10 months ago

Thanks for your feedback!

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Unfortunately, your support team wasn't much help, and to get a response of 'well try it and see what happens'; isn't acceptable. That's the idea of us asking for help, that your team should know the system inside out, and if not at least ask a colleague of theirs.”

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Posted 10 months ago

Thanks for your feedback -its really helpful for us to learn how we can look to improve our processes. we'll come back to you directly with more information. Regards the CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Support team knew exactly what my issue was and what I needed to do. Staff very freindly”

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Posted 10 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team "

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“quick response from the help desk and my question was answered which enabled me to make the changes.”

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Posted 10 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“couldn't ask for better customer service, very good support thank you”

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Posted 10 months ago

Thank you for taking the time to review our service, we really appreciate it. Regards The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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“hi your very helpful but this is the 3rd time ive asked for the QR code so i can print off and put on the notice board, i still havnt recieved it?”

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Posted 10 months ago

Thanks for your review. We have contacted you directly regarding the QR codes which you should have now received. Regards The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 10 months ago

Thank you for your review!

Posted 10 months ago

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