How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah is an excellent support desk member - i've now had the pleasure of speaking with her on 2 occasions and she has patiently guided me through the issues I was having - thank you Sarah ¬!”

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Posted 9 months ago

Thanks for your review!

Posted 9 months ago

How knowledgeable was the CoolCare team member?

How timely was the service?

Were all your questions fully answered?

“Sarah has provided excellent support to me - I have had no training on Coolcare at my workplace at all so I'm extremely grateful for her patience and excellent guidance on invoicing, in particular. Thank you Sarah - you're amazing :-)”

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Posted 9 months ago

Thanks for your review - we have passed on your feedback to Sarah - we really appreciate you taking the time Best wishes from The CoolCare team

Posted 9 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“fast helpful service - highley recommend”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very slow in responding to my questions, and not clear with answers”

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Posted 10 months ago

Thanks for your feedback Alison. We will respond to you directly with more details. Regards from The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and friendly! Took time to look into a complicated matter and contact me with the finidings in a timely manner which is very much appreciated”

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Posted 10 months ago

Thanks for your feedback Shani - we will pass this on to the agent who dealt with your enquiry - we're really pleased you're happy with our service. Regards from The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Quick response and resolve”

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Posted 10 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very friendly and helpful, overall great customer service.”

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Posted 10 months ago

Thanks so much for your review Shani- we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 10 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah who i spoke to is amazing, i hope and pray every time i call that i am going to get Sarah, she is patient, doesnt make you feel stupid if you dont get it first time, informative, amazing thank you.”

Helpful Report

Posted 10 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 10 months ago

Support Desk Reviews