How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and resourcefull”

Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“It took 6 days to respond and then i don't understand the answer and the query has been closed. This was my first experience of using this so not overly impressed.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 7 months ago

Thank you for your review - we really appreciate it Best wishes from the CoolCare team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support I received yesterday was very helpful, supportive and patient.”

Helpful Report

Posted 7 months ago

Thank you for your review! We really appreciate the feedback. Best wishes from The CoolCare team

Posted 7 months ago

Tracy Marriott-Kendel

Verified Reviewer

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How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“very helpful & freindly.”

Helpful Report

Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and resolved my issue quickly.”

Helpful Report

Posted 7 months ago

Thank you so much for your review - we really appreciate it. Best wishes from the CoolCare team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“very quick and efficiant, used diagrams too”

Helpful Report

Posted 7 months ago

Thank you for your review - we really appreciate you taking the time Best wishes from the CoolCare team

Posted 7 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“My query was answered promptly, efficiently and with patience. Thank you very much for your help :)”

Helpful Report

Posted 7 months ago

You are very welcome Michelle - we are here to help. Thank you so much for taking the time to send us a review - we really appreciate it. With best wishes from the CoolCare team

Posted 7 months ago

Support Desk Reviews