Support Desk Reviews

4.7 Rating 451 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very good customer service from Sarah S. Assisted me in a knowledgeable and professional manner. Thank you and Well Done.”

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Posted 6 months ago

Thanks for taking the time to give us your feedback Phil. We'll make sure that we pass it on to Sarah. Best wishes from The CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“not very helpful at all, back and forth question and responses with no resolution and then ticket was closed - problem unsolved”

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Posted 6 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I used the chat for the first time and the name that came up was James. Thank you for the info I found what i needed. The chat section does disappear off the screen and had to find out how to get it back on.”

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Posted 6 months ago

Thanks for your review - it's appreciated and we have followed up with you direct. Thanks again Best wishes from the CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very fast and efficient staff”

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Posted 6 months ago

Thank you for your review - we really appreciate it!

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“quickly resolved the issue”

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Posted 6 months ago

Thanks for your review - we really appreciate it Best wishes from The CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and is very patient with instructions”

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Posted 6 months ago

Thanks for your review Mel, we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 6 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“response was not able to go forward with our request. there are not enough staff worked hours boxes to cope with people doing more than one job desciption on the same day plus overtime and then attending a meeting.”

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Posted 7 months ago

Thanks for your feedback and we will follow this up with you directly. Regards from The Coolcare team

Posted 6 months ago