“Accepted quote, paid by card, reviewed policy documents and my occupation was different to that given. Looked back at application which was correct. Phoned RAC to query. They corrected my occupation but increased my insurance premium. Argued it out with the call handler who claimed he couldn't see the information I had submitted. I cancelled the insurance as it was no longer competitive. When I got my credit card statement, they had refunded but retained £25. Not impressed.”
“your insurance was great could not fault ,however cant say the same for your added on car breakdown service , ii broke down at a major set of lights in the middle of the junction whilst turning right,in manchester and 8am rush hour , i waited to get an operator for 17mins , they then picked the phone up and immediately hung up before i uttered a word, waited a further 8 mins , to be informed it would be an hour before recovery, the operator suggested i contact the police for them to do something,,,,i paid a passing tow truck 40 pounds to move us to safety ,,,,,cars fault was the hydraulic brakes had locked on , and would not release,”
